Professional Email powered by Microsoft Office 365 Service


Date: October 2018

These are the Service Terms for the Professional Email powered by Microsoft Office 365 service (the Service), the Service Description for this Service is set out at

Our Universal Terms of Service apply to these Services. Any terms used and not defined in these Service Terms have the same meaning as given to them in the Universal Terms of Service.

1. Service Term and Amendment Procedure

1.1 If you have purchased a Service with a minimum term, your minimum total cost is set out in the Service Description.

1.2 You may upgrade your fixed term Service at any time provided you pay any increased fees that apply to the upgraded Service; your upgraded Service will commence from the beginning of the billing month after you have given notice of the upgrade. If you wish to downgrade a fixed term service, you may only do so if there is more than 6 months remaining in your fixed term, and by providing 6 months’ notice.

2. Service

2.1 The Service comprises of an email hosting facility operated by our supplier Microsoft Corporation (Microsoft) in conjunction with a domain name registered and supplied separately by you (Supplied Domain Name). Depending on your service plan, the Service may also include software licences for Microsoft products (Microsoft Software) which will be available to you during the term of Service and revoked at the termination of Service.

2.2 You acknowledge and accept that it is your responsibility to register, maintain and renew the Supplied Domain Name associated with the Service. Should the Supplied Domain Name expire or fail for any reason causing the functioning of the Service to be affected, you agree that you will remain liable for any ongoing Service fees.

2.3 We will setup and provision your desired email address mailboxes (Mailboxes) on the Service using the Supplied Domain Name and notify you once this has completed. If you wish to add or remove Mailboxes from the Supplied Domain Name, you must contact us to provision such changes. Creation/deletion/modification of Mailboxes may take up to 3 business days to process. Additional charges may apply to add Mailboxes to your Service. Alias email addresses (in which one Mailbox can have multiple email addresses) is not supported with this Service.

2.4 You acknowledge and agree that due to technical limitations, the Supplied Domain Name will be configured to operate exclusively with this Service and cannot be used with any other email hosting facility.

2.5 This Service does not include data migration support. You acknowledge and accept that it is your responsibility to backup and migrate data between this Service and any other email hosting facility. You agree that we are not responsible for any data loss that may occur during the provisioning of this Service or data migration to/from this Service.

2.6 We will provide you with technical support to setup, access and use your Mailboxes as part of this Service. You acknowledge and agree that technical support for Microsoft Software may be limited to online resources only.

3. Microsoft Terms

3.1 You acknowledge you have read and agree to be bound by:

3.1.1 The Microsoft Cloud Agreement;

3.1.2 any other terms by Microsoft related to this Service;

which are incorporated into these Service Terms.

4. Your Warranties and Consent

4.1 You warrant that:

4.1.1 you have all necessary rights to any software, services or data you may use with this Service; and

4.1.2 your access and use of this Service will not infringe any applicable laws or regulations or third party’s intellectual property rights.

4.2 You acknowledge and consent to Microsoft receiving, accessing, transferring, processing and disclosing your personal information and data as required to provide the Service to you in accordance with these Service Terms.

4.3 You acknowledge and agree that Microsoft and any affiliated/related entity has the right to require due performance of these Service Terms.