Reseller Program
- Overview
- Case Studies
- FAQ
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As Australia's largest domain name registrar and a leading global domain registrar, Melbourne IT can provide you with a complete, secure, and easy to use wholesale domain name registration and maintenance solution. From best of breed technical systems through to exceptional service and flexible billing options, Melbourne IT’s Reseller Program offers you more.
Melbourne IT's Reseller program is a wholesale partnership where you completely own and manage the customer experience. As a Melbourne IT Reseller, you will have the opportunity to turn domain registration into an additional revenue stream for your business.
- Create an additional income stream
- Increased customer retention and spend
- One stop shop for complete online solution product suite
- Security, Trust and Reliability
- End to end 24 hour support
- Grow Your Business
- We're a secure, trusted and reliable provider allowing peace of mind for you and your customers
- Access to industry expertise and information
Next Steps
Reseller Program Features
Products
Domain Names, Digital Certificates, Software As A Service (SAAS) and Web Hosting
Billing
You manage your own billing of your customers. Melbourne IT will invoice you monthly for all products purchased. We also offer direct debit or automated credit card deductions.
Customer Support
Customer support is provided to you, the reseller only - 24/7, and not to your customers directly. If a customer contacts Melbourne IT regarding a domain / service on your reseller account – we’ll refer them to you.
Account Administration
Manage services directly with the Reseller control panel. Features include auto renewal of nominated domains, private registration, domain locking and more.
Income / Commissions
Your products are purchased from Melbourne IT at wholesale rates, the retail price charged to your customers is determined by you, the reseller.
Account Management
All resellers have access to a designated Account Manager as well as our Reseller support team.
No Minimum Volumes
There are no minimum volume requirements for the Reseller Program.
Anyone Can Apply
Any business may apply to become a Melbourne IT reseller.
Costs
There is no fee to join the Reseller Program. However, product pricing is price-on-application (Competitive wholesale pricing subject to Reseller’s volumes).
Marketing & Promotions
Melbourne IT acts as a wholesaler. The customer experience including promotions and marketing is managed by you, the reseller. We therefore don't provide any promotions or marketing.
Domain Name Transfers Assistance
Melbourne IT will assist you with transferring domain names from other accounts within Melbourne IT and other registrars into your account in bulk.
Purchasing
API
A robust, scalable integration system that allows your own website to deliver real-time processes for renewals, re-delegations, domain registration and everything in-between.
Reseller Portal
Order and manage services directly with the advanced browser-based control panel.
| Features for the Partner | Benefits for the Partner / Customer | |
|---|---|---|
| Domain Names | Access to Australian, Global and International Domain names | Saves you and your customer’s time, through a one stop shop for all domains and web hosting needs. |
| Web Hosting | Access to locally managed Windows & Unix based hosting platforms | Saves you and your customer’s time, through a one stop shop for all domains and web hosting needs. |
| Digital Certificates | Access to three levels of security for digital certificates | Security solutions and flexibility for all sized customers. |
| SAAS | Access to best of breed business management applications | No major capital investment and the benefit of application upgrades |
Testimonials and Case Studies
Case Studies
IDS's decision to enter new markets was made easy through the longstanding experience, professionalism & market knowledge that the Melbourne IT Group brought to the partnership.
- International Data Solutions (IDS)
Read MoreTestimonials
"As the CEO of DirectoryAustralia it is a pleasure to work with Melbourne IT- they have provided us first class service for the past 10 years and we look forward to our continued mutually beneficial relationship."
- DirectoryAustralia.com
Read More
About International Data Solutions (IDS)
IDS provides cost effective guaranteed IT solutions and helps businesses grow by providing all their IT needs from selling computer components and software to implementing entire office infrastructure, application and web development, hosting and many more services. One of the most important things that make IDS different is that they provide end to end solutions. IDS supports its customers during the entire process, starting from the business needs to fulfil its requirements all the way to implementing the entire solution, despite whether it is for one computer or an entire office infrastructure.
IDS combine technical expertise with superior professional service to deliver solutions that work.
The Challenge
IDS were entering new and diverse markets with limited knowledge and resource to deliver incremental customer and revenue growth. In the current environment with so many companies that focus on similar services and products, IDS had to find a way to deliver a service and product range that excelled in every facet to its competitors. A major factor was an excellence in service delivery which guaranteed solutions that were both cost effective and timely in implementation, without any compromise in meeting the client’s requirements.
This challenge required a method of delivery which took into consideration the range of products and services that IDS offered. The processes and systems that had to be implemented had to fit every solution that was implemented to the client.
The Solution
IDS decided to choose Melbourne IT for its full suite of online capability. IDS integrated to the Reseller Application Programming Interface (API) to streamline all their domain name registrations and increase efficiency for their business.
IDS were able to manage the entire solution and implementation without outsourcing to an array of different partners. This provided IDS with one point of contact, which ensured a smooth integration and implementation. By utilising Melbourne IT’s full online suite, IDS found the ideal solution to cater for its complete range of services and products.
Melbourne IT products integrated with IDS’s internal systems and web site very efficiently and effectively, thus minimising impact on their current infrastructure and processes. This provided for a seamless transition once the complete suite was integrated into IDS’s solutions and services.
In particular, all the products such as the API for their domain registrations facility were integrated into the existing infrastructure without the need for large changes, which would cost significant amounts of money. Therefore, because of the effectiveness of Melbourne IT’s delivery of its solutions to its Reseller partners, IDS was able to integrate the entire product range without large budget outlays or prolonged down time of current infrastructure during the integration process.
The Benefits
IDS's decision to enter new markets was made easy through the longstanding experience, professionalism & market knowledge that the Melbourne IT Group brought to the partnership. This provided IDS the ability to concentrate on market strategies without having to worry about managing the actual solution, infrastructure & performance.
This enabled IDS to offer outstanding solutions at unbeatable prices as compared to its competitors, and the ability to offer end to end solutions without the logistical and management problems that can be encountered with such a business model.
A single point of contact has the advantage of receiving information pertaining to all of IDS’s product range in a timely and efficient manner, therefore allowing IDS to excel in delivering the final solution. With a partner like Melbourne IT, IDS could focus on quality without any of the problems that are always encountered by having multiple outsourcing partners.
Containing operational costs was also a highly beneficial aspect of utilising Melbourne IT’s product range, therefore enabling IDS to deliver it’s solutions at highly cost effective rates and allowing them to pass on the savings to the end clients.
About DirectoryAustralia.com
DirectoryAustralia is a business directory and a leader in Local Search directory listings. The directory allows any business to list on any one of over 3000 generically named business directories.
DirectoryAustralia has been providing relevant 'localised' business related search results for Australian businesses since 1999. Their advertisers receive millions of highly targeted views each year. DirectoryAustralia’s website allows businesses to search and advertise nationally or by state, region, area or postcode maximising the chance of a customer finding exactly what they are after.
The Challenge
From day one DirectoryAustralia has enjoyed strong growth and has built a reputation as an innovative and reliable partner to Australian businesses.
Inherent to this growth comes an increased responsibility to scale solution delivery without compromising product performance, reliability and support.
Adding further complexity is the need to meet the client’s expectations to remain relevant in a fast paced and ever changing competitive market, without increasing costs.
The Solution
DirectoryAustralia decided at a very early stage to partner with an online solution provider who was willing to understand their business aspirations, had capacity to grow and understand the importance of integrity and reliability – DirectoryAustralia chose the Melbourne IT Reseller program.
As a longstanding partner, Melbourne IT provides to DirectoryAustralia a technical solution inclusive of, but not limited to, a fully integrated API supporting Australian, Global and International domain name categories.
Coupled with Melbourne IT’s account management, 24 hour help desk support and proven ability to manage large domain name volumes, DirectoryAustralia maintains its competitive advantage to offer comprehensive market solutions.
The Benefits
The key benefit to DirectoryAustralia over their journey has been peace of mind, knowing Melbourne IT is globally recognised for contemporary domain name solutions and adherence to world’s best practice policy and privacy guidelines.
Equally important to DirectoryAustralia is knowing they have a dedicated Account Manager who understands the Domain Name industry and acts as an extension to DirectoryAustralia’s business - allowing more time and energy to focus on customer needs.
What the CEO Says
"As the CEO of DirectoryAustralia it is a pleasure to work with Melbourne IT- they have provided us first class service for the past 10 years and we look forward to our continued mutually beneficial relationship."
Frequently Asked Questions
Will my customers know that they are dealing with Melbourne IT?
No, Melbourne IT acts as a wholesaler in the background allowing you to completely own and manage the customer experience.
Will my customers be contacted or receive any marketing material from Melbourne IT?
No, Melbourne IT will never contact your customers. We will only send information directly to you as a Reseller.
Does Melbourne IT bill my customers?
No, you as the Reseller are responsible for charging your own customers accordingly.
Who provides support to my customers?
You as the Reseller will support your customers. If your customers contact us we will refer them to you.
How much can I charge my customers?
Resellers can charge their customers any price that they determine appropriate.
How does Melbourne IT’s billing work?
Resellers receive invoices on a monthly basis and are payable by the due date. Melbourne IT also offers all Resellers the choice of a Direct Debit Facility or Automatic Credit card deductions.
Does Melbourne IT provide an API?
Yes, Melbourne IT provides all Resellers with access to our industry leading API technology, which can help your business, operate more efficiently and effectively.
Does Melbourne IT provide phone and email support for me as a Reseller?
Yes, Melbourne IT has a designated Reseller support team that operates 24 hours to assist you whenever you need it.
Can anyone be a Melbourne IT Reseller?
Any business can register to become a Reseller with Melbourne IT.
Are there any minimum volumes required to become a Reseller?
No, there are no minimum requirements and volumes to become a Reseller with Melbourne IT.
Will Melbourne IT assist me with transferring my domain names across?
Yes, Melbourne IT provides options to easily transfer all your domain names across to your account in a bulk transaction.
Will I have someone to help me manage my Account?
Yes, All Resellers have access to an Account Manager, as well as access to our designated Reseller support team.
Next Steps
Enquire about the Reseller Program
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