MANAGED SERVICES

Keeping operations running smoothly, pre-empting issues and managing incidents with calm experience that ensures a quick resolution.

Unrivalled in cloud operational expertise in our market, Melbourne IT has been delivering and managing cloud-based workloads and systems for more than 15 years. Our customer-obsessed team of 150+ architects, engineers and consultants deliver continuous, 24x7x365 support for digital solutions with industry-leading SLAs designed to meet your unique business outcomes.

In our world of rapid technological evolution, digital solutions are never set and forget. Systems require constant monitoring, management and maintenance to ensure they’re performing at their peak, and evolving to meet changing customer and business demands. Whether it’s for support, backups, event management, critical patches, security incidents or proactive optimisation, Melbourne IT’s Cloud Managed Services team can help to keep your systems and solutions running at high efficiency. Minimising downtime and maintaining smooth and uninterrupted business operations, we aim to help you reduce costs, improve resilience and unlock new opportunities. We never lose sight of the long game, because we know that to maintain an evergreen platform, continuous enhancement and evolution is required, keeping in step with the pace of technological and organisational change.

We're adaptable, so you can be agile

No two businesses are the same, which is why our flexible, multi-disciplinary team can design and deliver a support and management package that custom fits your digital environment and your organisational goals. If you already have a solution implemented but don’t have the operational capacity to manage it, we can step in to support and maintain any digital solution, no matter the vendor or the technology, whether it’s a platform or service, deployed on premises or in a public or hybrid cloud. We can also offer consulting on existing services, leveraging the wider Melbourne IT team where necessary to help you understand how your existing systems and teams could operate at higher efficiency.

Despite fastidious attention to detail and adherence to SLAs, our goals are not granular. We aim to drive your macro-level business objectives, through increased efficiency, minimal downtime, evolution of systems, and productive, empowered users. Whatever shape that takes for your business, we flex to match and will work with you to design and implement the services and maintenance that will really make a difference.


Global standard, locally delivered

From architects and engineers to our support people, the Melbourne IT Cloud Managed Services team are experts in their work, supported by modern systems, proven professional processes 3rd party tools that drive speed and efficiency in our service offering. In a complex, interdependent landscape of systems monitoring and network analysis tools, support desk platforms, project management and security software, Melbourne IT employs only market leading solutions, to ensure our service delivery can be the best too.

As part of our own commitment to the highest standards and continuous improvement, we are ISO270001 accredited, IRAP and PCI/DSS aligned and our team maintain certification in key technologies including AWS and Microsoft.

Our 24x7 operations centre is based in Australia, so you are receiving local support in your time zone and we have local offices in Sydney, Melbourne and Brisbane. We employ tried, tested, mature processes and methodologies, including service delivery in line with the ITIL service management framework, but we are always prepared to go beyond normal service boundaries to ensure complete customer satisfaction.


Our Work
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NSW Rural Fire Service

The NSW Rural Fire Service is the world's largest volunteer fire service, with over 72,000 members providing fire and emergency relief across NSW.

Our Work
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beyondblue

beyondblue’s online platforms are key in providing education and support to those in need. Any outages of the platform can cause undue stress and risk to those involved.

Our Work
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Campbell Arnott's.

As they approached a major company milestone, we helped Campbell Arnott’s develop a last-minute solution that could support future growth.

Our Work
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BSM Global

BSM Global is a leading supplier of trade management solutions for importers and exporters, providing technical and commercial consulting, as well as cloud-based software solutions for international trade and supply chain operations.

Our Work
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Bounce Inc.

With highly successful seven locations across Queensland, South Australia, Victoria and Western Australia, Bounce Inc. has set its sights to enter new international markets to drive its global expansion.

Our Work
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Kyocera

Read how we equipped Kyocera with a unified platform that allowed their business to deliver even more seamless online customer experiences.

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How we do it

High-performance Cloud Solutions

Melbourne IT creates innovative, intelligent solutions, but our overarching focus is on how those solutions provide value for customers. This means that our commitment to value starts before and goes beyond design and delivery of our solutions.

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It’s all about value,
all the time

Looking past the immediate technology or systems issue to the core of the business need, we have the knowledge and experience to take a broad and long-term view that encompasses consulting, design, deployment, education as well as ongoing management and evolution of platforms and systems.

Continues value
delivery

We recognise that businesses change, so our solutions must be flexible. Economies fluctuate, so our solutions must be scalable. Organisations also rely on solutions from other providers, so when those solutions change, ours must be built to adapt. Only in this way can a solution deliver ongoing value.

Design, build,
manage

To create true value for every customer, we partner with them throughout a process that will deliver a transformative outcome for their organisation. Through insightful design, expert build and attentive ongoing management, we bring our skills and experience to bear, adding value at every step.

Get in touch

It all starts with a conversation. The complete digital solution that transforms your whole organisation could be on the other end of the phone.

For 24x7 Support Call: 1800 000 691
For Sales Enquiries Call: 1800 664 222

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